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Lost or Stolen Card

Call-414-421-8200 Monday-Friday during business hours or (414) 421-4421 after hours / weekends

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(414) 421-4421
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Frequently Asked Questions

Find answers to your questions, on a variety of topics. Have a question about your personal account? Call 1-866-797-2629 for 24-hour-service. Bilingual Option Available.

Credit & Debit Cards

Q: Do I have to tell you when I will be using my debit card outside of Wisconsin? 

A: Our debit card security team looks for out-of-the-ordinary activity on debit cards which may include out-of-state usage.  It is best for clients to notify us if they will be using their debit card outside of Wisconsin so we can note it on your account.  This way, our security team will be aware of out-of-state usage and consider that when reviewing transactions for unauthorized and fraudulent use.

Q: What if my debit card is lost or stolen?

A: Please contact your local branch as soon as you find out that the card is no longer in your possession. If it is outside of normal banking hours, click here for more information.

Q: What is the maximum I can use my personal debit card daily?

A: The standard daily credit limit for most cards is $1,000.00. When using your card with a PIN, the standard daily limit for ATM withdrawals is $505.00 and $500.00 for in-store purchases. If you need to make a bigger purchase that requires increasing your limit, contact your local branch and the limit may be adjusted accordingly.  Please note that the “daily limit” refers to a rolling 24 hour period.

Q: Can I use my PyraMax Bank Card at non-PyraMax Bank ATMs?

A: You can use your card at any machine that accepts Pulse, NYCE and Cirrus cards.  PyraMax Bank belongs to the MoneyPass Network which has thousands of ATM machines that can be used surcharge free.  Using the MoneyPass ATM locator, you can find surcharge fee ATMs in your area.  Please note that even though an ATM is surcharge fee, the PyraMax Bank foreign ATM fee may still apply.

Q: How long does it take for my checks and/or debit card to arrive?

A: On average, the wait time for your banking materials to arrive is 7-14 business days. If you do not receive your card or checks within this time frame, contact your local branch.

Please Note: By clicking on this link, you will be leaving PyraMaxBank.com. PyraMax Bank is not responsible for any content within this website. Third party websites may have privacy and security policies different from PyraMax Bank. Please review the privacy and security policies of websites reached through links from the PyraMax Bank website.


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